Developer's DescriptionBy BMC SoftwareGain control of your IT helpdesk and asset management operations.Track-It 2019 help desk software is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. Track-It 2019 is a complete IT help desk & powerful integrated IT asset management tool at an affordable price. At the heart of Track-It is the Help Desk, which provides you with a view of your incidents, problems and change requests. Track-It helps automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before. Track-It is also more than just help desk software. It's a single integrated suite for IT end point management offering Help Desk, Automated Asset Discovery, Asset Auditing, Patch Management, Software Deployment, Mobile Device Management, Remote Control, Bar-code scanning for physical inventory, end-user satisfaction survey, Active Directory User Importing and Authentication, Change Management, Software License Management, Knowledge Management, End-user self service web portal, IT Purchasing, customizable Dashboards with drill down and custom Reports for metrics analysis and reporting. Track-It is accessible via a cross browser web based client or mobile device interface application which supports iOS and Android devices. With Track-It IT help desk software, you will feel confident in your ability to improve customer service, decrease response and resolution times and lower your IT costs.