Developer's DescriptionBy Itel Office SoftwareIntegrate computer telephony for BMC Service Desk Express.Cuba for BMC Service Desk Express is a fully customizable telephony middle-ware product to enable screen pop of BMC Service Desk Express, SDE (aka Magic Solutions). Screenpop based on Caller or called number. Pop on a ringing or answered call. Cuba delivers all the features you'd expect from a full service CTI application - with a seamless fully automated set up that makes installation quick and easy.